Herman Miller Dealer Platform
Herman Miller has many certified dealers, and in an effort to create brand consistency, and give dealers a chance to elevate their web presence, Herman Miller invested in a platform that dealers could join.
From 2015-2017 I’ve worked on a number of platform updates. Mighty works with Herman Miller to define features they’d like to add or update, and we work in a sprint style to create the feature.
This impacts how many sites?
Whenever I’m updating a feature on the platform, it’s important to think about how many different sites it’s affecting. It’s a little different than creating a site from scratch— you need to think about the existing CMS and how adding a field would change it, and what styles are already being used to maintain consistency.
Start with sketching
My sketchbook is my right-hand man when I start on a platform update. Sketching is the fastest way to flesh out different ideas.
Contact Page Update
My first platform update was the contact page. The goal of the update was to create a better form experience and showcase the different showrooms in an elegant way. The tricky part of this update was a dealer could have 10 showrooms, or only 1, so it needed to work with a variety of content.
The original navigation of the platform felt outdated stylistically, and the UX needed some work. Originally, when a user would click on a nav item there was no indication if a drop-down was appearing or if they would go to that specific page. So, we added carrots where a drop-down would appear, and modernized the look by removing the drop shadow.
Product Grid Updates
The product grid updates were really focused on performance, with some slight styling tweaks. (Who wants a 2-minute page load?) We re-structured how products are displayed, by creating category landing pages and removing the all products view. This eliminated the need to load all the products at the same time, decreasing page load time.